Shipping Policy

At the time you place your order, you will be quoted an anticipated delivery timeframe, it is however only an estimate. This is based on the latest information from our suppliers and our current stock levels.

Typically, we aim to deliver goods within the following timescales:

In stock items within 10-14 days of placing your order

Special order items within the timescale indicated at checkout

Once your order has been delivered to one of our warehouses, we will contact you, usually by telephone or email, to arrange a delivery day. If we are unable to contact you we will send a letter asking you to contact us as soon as possible

Our warehouses allocate deliveries to areas on one or more specific days per week. Deliveries are allocated on the basis of remaining spaces available, so it may not always possible to offer you a delivery on the next scheduled day that we are delivering in your area.

Morning or afternoon delivery slot - to help you plan your day

When arranging your delivery, we will confirm the delivery day with you, then, by 6pm on the day before your delivery, you will receive an email, text message or automated phone call (depending on the contact details provided at the time you placed your order) to confirm your morning/afternoon delivery window.

All deliveries need to be signed for, so make sure that if you are not able to accept your delivery, the person allowing our delivery staff access is aware of this assistance before proceeding.


DELIVERY SERVICE OPTIONS

Currently we only offer delivery services to TR and PL postcodes